- Full diagnosis to find out what's wrong
- Replacement parts recommended and fitted if required
- No fix, no fee guaranteed
If your Desktop PC breaks down don't worry - the Heavens Squad can help. Our Desktop PC Repair service includes a full diagnosis to find out what the problem is. We'll make recommendations about any parts that will be required and advise you on the price.
The Heavens Squad Desktop PC Repair service includes the following:
In-store service | |
|---|---|
£59.99 | |
| Bring your desktop PC to a Heavens Squad service centre and we'll complete a consultation with you to understand the problems you are having. |  |
| We'll carry out a diagnosis of your PC and advise what the problem is and what we need to do to repair your PC. | |
| Advise you on how long the repair will take and how much it will cost. | |
| Repairs are normally completed within 3 days. | |
| Once the repair is done we'll give you a call. When you collect your PC we'll run through our service report and answer any questions you may have. | |
£59.99 |
Exclusions:
- We don't cover custom build PCs with this service.
- Price excludes any software or parts needed to repair your PC.
Laptop Repair
Fixed price laptop repair service to get you up and running again
- Full diagnosis of your laptop to find out what's wrong.
- All parts and labour included - no hidden charges.
- If we can't fix your laptop you won't pay a penny.
Having problems with your laptop? If so, the Heavens Squad can help you get back up and running with a no fix, no fee fixed price laptop repair, conducted through our specialised laptop workshop.
Our fixed price laptop repair includes the cost of collecting your laptop, the cost of all labour and the cost of all parts required to get your laptop repaired working. The TechGuys fixed price laptop repair is ideal, as you know exactly what you'll be paying, with no hidden charges. Once your laptop repair has been completed, we'll return your laptop to your home via a courier.
Exclusions:
- This service is not available on custom built laptops, Dell, Apple, Gateway, Evesham, Asus, IBM, NEC or Acer laptops.
- Broken laptop screens, except where the LCD panel is cracked, with no damage to surrounding plastics/hinges/etc.
- The service does not include liquid spill or substantial accidental damage, where multiple parts may be required.
We can help with*
- Laptops that won't turn on
- Laptops where the hard drive has failed
- CD/DVD drives that have stopped working
- Damaged laptop speakers
- Faulty laptop RAM (memory)
- Damaged or faulty laptop keyboards and track pads
- Damage to your laptop's ports (USB, power, LAN, etc.)
- Motherboard failure
- Faulty network cards (wired and wireless)
- Laptop overheating problems
- Damage to your laptop's screen (but not broken hinges and plastic casing)
- Other laptop hardware problems
We can't help with
- Problems with Microsoft® Windows® - we recommend our TechFriend™ service instead
- Faults with your software (e.g. Office, email, iTunes, CD/DVD recording). TechFriend™ can help
- Problems with the laptop power supply and adaptor
- Laptops manufactured by Apple, Acer, Asus, Dell, Evesham, Gateway, IBM or NEC laptop
- Laptop casing that is cracked or damaged
- Any devices you connect to your laptop (printer, scanner, etc.)
- Internet connections
- Damage caused to your laptop with liquid
- Substantial accidental damage, where multiple parts may be required
PC Tune Up
Let us give your PC a full service
- Comprehensive 40 point MOT for your PC
- Includes a virus scan and spyware check
- Upgrades installed free of charge
Our trusty computers have to deal with a lot in their lifetime. We browse the web, send emails, chat, listen to music, edit home movies, shop, bank and so much more. All this work takes its toll and sometimes it's a good idea to give your electronic companion some well deserved TLC.
The PC Tune Up service from the Heavens Squad does just that. We'll give your computer and thorough check up to make sure everything is running smoothly, make sure there are no nasty viruses or spyware, and then give it a good clean inside and out. When we're done we'll have a chat with you about any problems you are having and suggest any upgrades that will help. If you buy the upgrade from Heavens Computer Repairs we'll fit them for free*.
The Heavens Squad PC Tune Up service includes all the items listed below.
In-store service | |
|---|---|
£39.99 | |
| Consultation with a Heavens Squad to discuss any problems you're having with your PC. | |
| Carry out a thorough diagnostic of your PC's hardware and software. | |
| Install any Windows updates and security patches that are missing so you're up to date. | |
| Carry out a scan for viruses, and spyware and remove anything we find. | |
| Give your PC a full valet inside and out to remove any dust and debris that builds up over time. | |
| Take you through our report and discuss any upgrades you might benefit from. | |
| Free installation of any recommended upgrades you buy in store* | |
| Answer any questions you might have about your PC. | |
£39.99 |
In-store service
£39.99
Virus & Spy-ware Removal
The hassle-free way to get rid of those nasty bugs!
- Expert diagnosis – we’ll identify the virus
- Our special software will eradicate the bugs
- 3 levels of service to choose from
Has your PC or laptop become infected with a virus, or slowing to a crawl with spyware? No need to panic, the Heavens Squad Virus & Spyware Removal service is just what you need. Just bring your computer to a Heavens Squad centre and we’ll take a look. Our special software will identify any viruses or spyware on your computer and safely remove them.
Our innovative in-store service offers 3 levels of virus and spyware removal for your convenience.
Basic | Premium | Ultimate | |
|---|---|---|---|
£29.99 | £39.99 | £69 | |
| Your expert Heavens Squad will run a special anti-virus and anti-spyware scan on your PC. | | | |
| Specially approved anti-malware software used. | | | |
| Your PC thoroughly cleaned to remove the nasty bugs. | | | |
| Installation of special anti-virus software. |  | | |
| Your PC protected to make it harder for the virus to return. | | | |
| Transfer of data from your PC. | | | |
| Wiping of your operating system and reinstalling. (Conditions apply. ask in store for details.) | | | |
£29.99 | £39.99 | £69 |
Operating System Installation
Give your PC a new lease of life
- Saves you time and hassle
- Software configured to your requirements
- All the features of a new operating system
If you have an older PC the chances are that you're missing out on the latest features of a new operating system such as Microsoft® Windows Vista®. With our Operating System Installation service we'll check to see if your computer could benefit from a new operating system and then install and configure it for you.
The Heavens Squad Operating System Installation service includes:
In-store service | |
|---|---|
£49.99 | |
| Bring your PC or laptop to a Heavens Squad Service Centre and we'll carry out a consultation to discuss your requirements. | |
| Check your old PC to see if it can accept a new operating system. If your PC is too old we will discuss your options. | |
| Recommend any upgrades required to install the new operating system. We'll fit these for you if you decide to buy the components. | |
| Install your new operating system and set up your user accounts and other settings. | |
| Install any recommended updates to your operating system. | |
| Give you a full service report and answer any questions you may have. | |
£49.99 |
Exclusions:
- Cost of any hardware or components required
- Windows 7™ or Mac OSX® Snow Leopard™
Windows® 7 Installation
Give your PC a new lease of life
- Software configured to your requirements
- Saves you time and hassle
- We'll recommend and install any upgrades you may need to run Windows® 7
Windows 7 is the new version of the world's favourite operating system. It's leaner and faster than Windows Vista® and introduces a range of new features to your computing experience easier and more fun.
With Windows 7 installation from the Heavens Squad we'll get your computer up and running with this new operating system. We'll also recommend any upgrades so that you get the best possible experience, and we'll install them free of charge if you buy the component in store.
Windows 7 installation from the Heavens Squad includes the following:
In-store service | |
|---|---|
£49.99 | |
| Carry out a consultation to understand your needs and requirements. | |
| Check to see if your PC can run Windows 7. If your PC is too old we'll explain your options. | |
| Recommend any upgrades for your PC so that you get the best performance. | |
| Install Windows 7 and set up your user accounts. | |
| Install any recommended Windows Updates. | |
| Installation of any upgrade components you buy in store. | |
| A service report detailing the work we have done. We'll answer any questions you may have. | |
£49.99 |
Exclusions:
- Hardware or upgrade components must be purchased separately
- Windows 7 software not included
Snow Leopard™ Installation
Give your Mac a new lease of life
- Service completed on the spot
- Saves you time and hassle
- We'll back up your files, install Snow Leopard™, and then restore your files
Apple® has recently launched Mac OS® X Snow Leopard™, the latest version of their operating system. This new revision brings faster computing, support for new features and technologies and more. Get the most from your Mac® computer – let the Heavens Squad install Snow Leopard™ for you.
Snow Leopard™ installation from the Heavens Squad includes the following:
In-store service | |
|---|---|
£49.99 | |
| A quick consultation to understand your requirements. | |
| Check if Snow Leopard™ can be installed. If your Mac® is too old we'll explain what your options are. | |
| Recommend any additional upgrades that will help you make the most of your new operating system. | |
| Install Snow Leopard™ and set up your user accounts. | |
| Check for and install any recommended updates. | |
| The service includes the installation of any recommended upgrades you purchase. | |
| Service report detailing what we have done – we'll also answer any questions you may have. | |
£49.99 |
Exclusions:
- The cost of hardware and upgrade components
- Mac OS® X Snow Leopard™ software
