What our customers say:

There’s nothing a Heavens Squad Agent enjoys more than talking technology - resolving problems and advising you on how get the best from your computer. They go out of their way to find solutions. So it’s no wonder everyone has so many nice things to say about the Heavens Squad.

Drummond Russell, Haslemere

I cannot endorse the professionalism I have received and experienced from The Heavens Squad highly enough. They have given me computer peace of mind while at the same time given me the opportunity to acquire a greater understanding of the working of my computer. And they have undoubtedly saved me money.

Austin Gibson, Belfast

I found your representative most helpful and patient when I was explaining the problem. He immediately took me through the process of handing over the ‘mouse’ to him. As he corrected the fault he explained the actions he was taking and answered the questions I was asking. I feel a lot more confident now in using the internet. He also explained the need for the antivirus software.

John Nash, Berkshire

Being a member of Heavens Squad, I needed their expertise after I changed ISP. I was put through to Agent David who sorted out my email, through remote access, very quickly. But when I mentioned that I was getting frozen screens and sluggish performance he said that he knew exactly what to do. He remotely set about cleaning up my computer while giving me advice on the age and abilities of my fairly old machine. I had to go out for a while but happily left the agent in charge. When I got home he called me to make sure that everything was OK, and it was.

I have now signed up To Heavens Squad’s Remote Storage facility, with 20GB of storage, to make sure that all my important documents are backed up and I don’t lose anything.

Over the years I’ve dealt with many ISP help desks but not one has come close to the confident assistance that Agent Nelly gave me.

Susan Williamson, Southampton

I am writing to say how pleased I have been with the service which has been provided to me by Martyn Smith over the last week or so.

Last Thursday I had a major computer malfunction - my hard drive totally failed and of course I hadn’t backed up any of my data. To say I was distraught is a bit of an understatement!

David arrived promptly on Friday morning. He did what he could at my house and then took my laptop away. He kept in contact with me by phone and told me, in simple terms, what the problem was. He suggested that it probably would be worth purchasing a new laptop, advised me on the specification that would be most suitable and arranged to return on Saturday to re-install my data. He also set up a new email account for me and retrieved all my previous emails.

At all times he has been courteous, polite, personable and has explained everything in language I understood without becoming impatient with me (or at least if he has he hasn't shown it!!)

Geoffrey Rich, Edgware

It has been a long time since I have had a service call that was so pleasant and efficient. My computer is now turbocharged. Every thing I asked was done. Could not be better!

Thank you.
Geoffrey

Maureen E Wall, Leominster

Ref: Agent David

As a disabled person I am totally reliant on my computer. The support provided by Agent David when my internet service went down was excellent. He was courteous and understanding and I have complete confidence in Heavens Squad Agents.

Thank you.
Maureen

Marc Duffin, Reading

Problem:

My screen (desktop and all programs) have rotated thru 90 degrees clockwise – so I’m typing this with my neck cricked through 90 degrees. My 5 yr old son pressed something – not sure what! Now I can't screen back to normal. Please, please, please help!
Regards
Marc D

Feedback:

THANK YOU, THANK YOU, THANK YOU Heavens Squad. Just wanted to say a huge thank you. I e-mailed you with a problem, you phoned me within 5-10 mins and solved the problem is seconds! I will recommend your service to anyone who will listen!
Thanks again, keep up the good work.
Marc D :-)

Helen Jakeways, Charlton

In my experience, Heavens Squad does exactly what says it does on the tin. My Heavens Agent was prompt, courteous, and more importantly knew exactly what he was doing. The installation of a wireless router, and set-up of an email account through Outlook (an activity that normally takes me at least a week and which I generally spend months in advance dreading) was completed effortlessly, and all connections were patiently checked before my Heavens left.

Booking the service was equally easy, and I was provided with exactly what I was promised.

It is a rare pleasure to receive such excellent customer service. When I do, I am more than happy to recommend companies to my friends and family, which of course, I will be doing with Heavens Squad.

This service has been a really worthwhile investment for me with excellent value for money. The Heavens Squad will be the first people I turn to in the future if and when the next IT headache looms on the horizon.

Maria Green, Surrey

Heavens Squad came out to fix two things our laptop which wasn't connecting to the internet and the advent desktop, which turned out to be slow because it needed more memory. Both were fixed superbly.

Richard was quick to understand the problems we were experiencing (considering how untechy we are!). He gave us options and explained everything he had done. I would highly recommend Heavens Squad to anyone after our experience.

Chetan Bharti, Middlesex

When the Heavens came to my house he was very professional and thorough, explaining how long each part of the job would take. He was also very informative and advised me that my computer had quite a few viruses. In the end he did not leave until all was sorted. I was extremely happy with Syed’s service. He is a valuable person, hold on to him!

Shelly Bailey, London

I found the Heavens Squad experience interesting as well as helpful. The Agent explained my laptop problem before rectifying it. I was even able to purchase the parts from the Heavens Squad which saved me the time of having to track them down myself.

I’d logged the call on the Monday and the agent was round on Saturday morning. The agent had to come back the following weekend due to a slight mishap that was not rectified originally but that was dealt with efficiently.

Shelly Bailey paid £77.53.

Lesley Hollamby, Bromley

I was extremely impressed with the Heavens Squad service. I got an appointment quickly - within two days. The expert Agent David arrived on time and was very polite, courteous, knowledgeable and helpful. I recommend the service and would definitely use it again. Thank you!

Barry Rawlins, West Sussex

Absolutely A1 service. Had no email, no printer/scanner and finally, no system. All restored by morning. I am very glad to have found Heavens Squad!

Nicola Smith, Newport

I felt that I must email and praise the service that I have received from The Heavens Squad, which is by far the best I have received in a long time. The service was so good that I really felt I ought to let the powers that be know that the agents are a credit to your company. I work in the finance industry so I’m only too aware of how quickly customers/clients complain but never praise.

Your company delivers exactly what it says it will, which in this day and age is a rarity in itself. One agent, David, really deserves someone to give him credit for the service he provided, he was outstanding and nothing was a problem. Every company needs an employee like him.

My young son is especially pleased as we now have our new computer working (it was sitting unused on the desk for two weeks before I contacted you).

Thanks again for a fantastic service.

Pauline Samengo-Turner

I would like to send a particular thanks to Jerrell for his punctuality and professional way of working - originally we thought it would be a quick fix - but that turned out not to be the case and a second visit was required. As I work in the City as a database analyst I have plenty of experience in dealing with IT departments and naturally there is quite a mixture of good and bad results.

May I personally compliment David on his approach to his work, his due diligence and his lack of concern on how long the issue took to resolve - 4 hours instead of 2 and then a long journey home by public transport. People like David will certainly win the day and will make Heavens Squad a great company and I personally will have no hesitation in recommending Heavens Squad to fellow workers who work from home."

Thanks again David :-)